Contact Policy
Standard operating procedures for customer communications, support escalations, and official inquiries.
1. Authorized Communication Channels
Official communications between Kaimotech IT Solutions and clients, partners, or visitors are conducted strictly through authorized channels:
- Support Email: hrkaimotech@gmail.com
- Helpline Phone: +91 8707039220
- Official Portal Forms: Contact form on kaimotech.in/contact
2. Service Level Agreement (SLA) & Response Time
Our support team operates Monday through Saturday, 9:00 AM to 7:00 PM (IST). Inquiries submitted through our contact form or support email are logged in our internal ticket system and acknowledged within 24 to 48 business hours.
3. Anti-Spam & Data Protection
All communications sent to Kaimotech are encrypted and processed strictly in accordance with our Privacy Policy. We do not sell or share contact details with third-party marketing vendors. Contact forms are protected with reCAPTCHA anti-bot verification and rate-limiting controls.
4. Anti-Phishing & Security Advisory
Kaimotech representatives will NEVER ask for your account password, payment PINs, or banking OTPs via phone, WhatsApp, or email. If you receive suspicious communications claiming to be from Kaimotech, report it immediately to hrkaimotech@gmail.com.
5. Support Escalation Process
If an inquiry or technical support request remains unresolved after 48 business hours, clients may escalate their ticket directly by referencing their inquiry email thread with the subject prefix "ESCALATION:".